We respect your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data to ensure you have a secure and trustworthy experience with our services. Please carefully read the following terms to understand how we handle your personal information.
When you use our services, we may collect the following types of information:
Registration and Account Information: When you create an account or apply for Medicare coverage, we collect personal details such as your name, contact information, address, Medicare eligibility information, Social Security number, and more.
Health Information: To determine eligibility for benefits and ensure you receive the right coverage, we may collect information related to your health, medical history, prescriptions, and other healthcare details necessary for your Medicare enrollment.
Website Usage Information: We automatically gather information about your device, IP address, browser type, pages you visit, and time spent on our website to enhance user experience and improve our services.
Communication Records: We may record communication between you and our customer service team to help improve the quality of our support and services.
We use the information we collect for the following purposes:
Eligibility Assessment and Enrollment: Your personal and health information helps us evaluate your eligibility and guide you in choosing the appropriate Medicare coverage.
Service Improvement: We use your data to enhance our services, improve our website, and optimize user experience.
Customer Support: We use your contact and communication information to provide support and answer any inquiries related to your Medicare plan.
Legal and Compliance Requirements: We may need to use or disclose your information in accordance with applicable laws and regulations to ensure compliance with healthcare and data privacy laws.
Marketing Communications: With your consent, we may send promotional information related to Medicare plans, healthcare services, or other relevant offerings. You may opt out of these communications at any time.
We are committed to protecting your personal information and will only share or disclose it in the following situations:
Third-party Service Providers: We may share your information with third-party partners, such as health insurance brokers or agencies, to provide you with relevant services. All third parties are bound by confidentiality agreements and are prohibited from using your data for unauthorized purposes.
Legal Requirements: We may share your personal information with governmental or regulatory agencies if required by law, or as part of compliance with healthcare regulations.
Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred to the new entity. We will ensure that the new entity honors our privacy policy.
We implement stringent measures to protect your personal information, including:
Data Encryption: Your personal and health information is encrypted during transmission and storage to prevent unauthorized access.
Access Control: Only authorized personnel with a legitimate need to access your information can do so, and they are required to maintain strict confidentiality.
Data Retention: We retain your information only as long as necessary for processing your Medicare plan or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.
You have the following rights regarding your personal information:
Right of Access: You have the right to access your personal data and request a copy of the information we hold about you.
Right to Correct: If you find any inaccuracies in your personal information, you may request to have it corrected.
Right to Deletion: You may request that we delete some or all of your personal information, provided it does not interfere with the compliance of our services or legal obligations.
Right to Restrict Processing: In certain circumstances, you may limit how we use your personal information.
Withdrawal of Consent: If you wish to withdraw your consent for certain uses of your data, you may contact us to modify your preferences.
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any significant updates will be communicated to you via website notices or email. We recommend reviewing this policy periodically to stay informed about how we protect your data.